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When We Are Closed

When the surgery is closed telephone the normal number 01274 371380 and you will be transferred to the out-of-hours service that the CCG has employed to provide emergency care.

When is the out-of-hours period?

The out-of-hours period is from 18:30 to 20:00 Monday to Friday or at any time on Saturdays, Sundays and Bank Holidays. If you think you need to see a GP when your surgery is closed, you should ring your surgery and listen to the answerphone message which will tell you how to contact the out-of-hours provider.

What are out-of-hours providers?

Out-of-hours provider is the name used to describe GP co-operatives and commercial out-of-hours companies. Out-of-hours providers provide healthcare for those who need it when their surgery is closed.

Who provides out-of-hours care?

Your local Primary Care Trust is responsible for making sure your out-of-hours healthcare needs are met, whether this is by GP out-of-ours services, Minor Injuries units, or Walk-in Centres.

When should I call the GP out-of-hours service?

Out of hours is an emergency service which is intended for urgent medical conditions that require attention overnight or at other times when your GP's surgery is closed. If you are unsure as to how urgent your condition is or you need reassurance on a health matter then you should consult NHS 111 On-Line at: www.nhs.uk or ring NHS 111 on 111 before contacting the out-of-hours Service.

How long will I have to wait for a GP to see me?

When you contact the out-of-hours provider the details of your condition will be assessed by a doctor or nurse who will prioritise your call according to your needs. The doctor may phone you back with some advice or he or she may invite you to attend an out-of-hours centre if that is necessary. In certain circumstances, the doctor will visit you at home. The out-of-hours providers will be monitored carefully to ensure that patients are not waiting for a long time.

Will I be able to ask a doctor to come and visit me at home?

Your out-of-hours GP or nurse will assess your symptoms and decide whether a home visit is needed.

If a doctor can't visit me at home where will I have to travel to?

You will be asked where your doctor's surgery is when you phone the out-of-hours Provider. If you are able to travel you will be offered an appointment at the nearest out-of-hours centre.

When should I ring NHS 111?

You can call NHS 111 at any time, day or night on 111, for nurse advice if you are feeling unwell or for reassurance and health information on conditions such as diabetes and allergies. You might find it useful to visit the NHS 111 On-Line web site: www.nhs.uk for a range of health advice for you and your family.

Here you will find a self-help guide to treating common health problems at home, an encyclopaedia covering hundreds of illnesses and a directory of local pharmacists.

I need a repeat prescription out of hours

Your local pharmacist is qualified to give expert advice without an appointment. For a directory of local pharmacists click on-line at: www.nhs.uk or ring NHS 111.

What if I need a dentist out of hours?

If you are registered with a dentist you should contact your dental surgery to find out about urgent treatment. Alternatively, you should ring the out-of-hours provider who will put you in touch with the Emergency Dental Service.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website