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The NHS Friends and Family Test

The NHS Friends and Family Test is a simple question that patients across the country are asked about the care they have received.

Patients are asked: “How likely are you to recommend our service to friends and family if they needed similar care or treatment?”

Patients can choose from a number of responses ranging from ‘extremely likely’ to ‘extremely unlikely’.

The test aims to encourage patient feedback, show patients that their views and experiences matter to the NHS, and improve patient experience

http://www.mysurgeryintranet.co.uk/FriendsAndFamily/surveys/TakeOurSurvey/?surveyId=3879

Self Care   self care

Self Care is about looking after yourself; living a healthy lifestyle and looking at what you can do and want to do- rather than what you can’t do.

It is also about taking responsibility for your own health and wellbeing with the support of the people involved in your care.

This could be brushing your teeth regularly, taking medicine when you have a cold, or doing some exercise. It is really important to help keep yourself as well as possible.

We have a useful Self Care leaflet available to pick up in the surgery or access it here Keep Calm and Self Care

 

 

 

 

Latest News

Pharmacy 2U:  are you waiting for a prescription to be delivered?

 

Local doctors are asking patients waiting for prescriptions to be dispensed by the internet-based company, Pharmacy2U, to make alternative arrangements to collect their medicines.

 

As a result of technical problems, the company is experiencing difficulties in dispensing medicines to some of its patients.

 

Most patients waiting for medicines to be dispensed will have been contacted directly by the company to ensure that they make other arrangements to collect the medicines prescribed by their family doctor.

 

But anyone who is waiting for a prescription from Pharmacy2U and has not been contacted should visit any local pharmacy to obtain their medicines.  The pharmacist will be able to access the prescription electronically from the NHS national spine.

 

Speaking on behalf of the Airedale, Wharfedale and Craven and Bradford Clinical Commissioning Groups, Dr Phil Pue said:  “It’s a very busy time of year and people may not have been available to pick up their emails or telephone calls.  But it’s very important that they have enough medication to see them through Christmas and the New Year.

 

“Making sure people have enough medicines during the festive period until GP surgeries re-open can not only make a difference to their health but it could also ensure doctors are not called out unnecessarily or that people are not heading to A&E when they don’t need to.”

 

Details of pharmacies open over the bank holidays periods (Christmas and New Year) can be found here:  www.bradforddistrictsccg.nhs.uk/your-health/festive-season-bradford-pharmacy-opening-times/

 

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